Verizon stood me up

Several weeks ago, I scheduled the FiOS install for 5/14/2011 and they said it would be between 8am and 5pm. I got confirmation emails (welcome to FiOS) and a confirmation call on 5/12. I waited all day yesterday for Verizon to show, and they never did. I called at 11:58 AM and gave my order number to see if they could tell me roughly what time the tech would be here, since I didn’t want to sit around all day if the tech wouldn’t be there until 4 PM. They couldn’t. They said we were still scheduled for today, between 8 and 5. I asked if they could call the tech scheduled to do the installation and see when he thought he’d get here and I was told they couldn’t.

At 5:45 we called Verizon to find out what happened, why the tech didn’t show, since we’d waited around the house all day. They told us the order had been put on hold 2 days before because Cablevision wouldn’t release our phone number. I understand things happen, but not calling to let me know, and then giving me incorrect info when I called, is inexcusable. The Verizon rep we spoke to afterwards wasn’t even apologetic. Disappointing.

Advertisements

One thought on “Verizon stood me up”

  1. Got this email this morning (4 days after the scheduled installation):

    Dear EVAN,
    
    We're sorry that we couldn't complete your Verizon FiOS Service(s) installation on the originally scheduled date below.
    
    Original Installation Date: May 14, 2011
    FiOS Service Order Number: --
    
    
    We are very excited to get you up and running with Verizon FiOS Internet & FiOS TV and need to speak with you as soon as possible to select a new installation date.
    
    Please call us at 1-800-VERIZON (1-800-837-4966).
    
    After you've scheduled a new installation date, be sure to visit What's Next to get all the information you need to know about your FiOS installation.
    
    
    
    
    Don't delay in giving us a call so you can start the countdown to Verizon FiOS.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s