Verizon stood me up

Several weeks ago, I scheduled the FiOS install for 5/14/2011 and they said it would be between 8am and 5pm. I got confirmation emails (welcome to FiOS) and a confirmation call on 5/12. I waited all day yesterday for Verizon to show, and they never did. I called at 11:58 AM and gave my order number to see if they could tell me roughly what time the tech would be here, since I didn’t want to sit around all day if the tech wouldn’t be there until 4 PM. They couldn’t. They said we were still scheduled for today, between 8 and 5. I asked if they could call the tech scheduled to do the installation and see when he thought he’d get here and I was told they couldn’t.

At 5:45 we called Verizon to find out what happened, why the tech didn’t show, since we’d waited around the house all day. They told us the order had been put on hold 2 days before because Cablevision wouldn’t release our phone number. I understand things happen, but not calling to let me know, and then giving me incorrect info when I called, is inexcusable. The Verizon rep we spoke to afterwards wasn’t even apologetic. Disappointing.

One Reply to “Verizon stood me up”

  1. Got this email this morning (4 days after the scheduled installation):

    Dear EVAN,
    We're sorry that we couldn't complete your Verizon FiOS Service(s) installation on the originally scheduled date below.
    Original Installation Date: May 14, 2011
    FiOS Service Order Number: --
    We are very excited to get you up and running with Verizon FiOS Internet & FiOS TV and need to speak with you as soon as possible to select a new installation date.
    Please call us at 1-800-VERIZON (1-800-837-4966).
    After you've scheduled a new installation date, be sure to visit What's Next to get all the information you need to know about your FiOS installation.
    Don't delay in giving us a call so you can start the countdown to Verizon FiOS.

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