iPad drops WiFi connection to Verizon FiOS Actiontec Router

I got my wife an iPad 2 for Christmas and she soon started complaining about the Wifi dropping its connection. I suggested she try turning off the “auto join” wifi setting, but that didn’t help. She’d be doing something and get the “Sorry, there’s no internet connection” error every 5-10 minutes. We’ve had FiOS for quite a while and we have 8 or 9 other devices connected (including Macs & iPhones) to the router without issue, so this seemed weird. I was starting to think it was a problem with the iPad, but we went to a friend’s house and used his wifi (with a Netgear router) and the iPad had no issues.

Back home, I logged into the router and tried assigning her iPad a static IP through DHCP. I had her release and renew and she got the new IP but the problem continued. Since we ruled out a problem with the iPad and I knew there was nothing “wrong” with the router, I figured I’d check and see if there are any reported issues with iPads and the Verizon router. Sure enough, there are. The first thing I clicked on, Fix for Verizon FIOS vs. iPad Wi-Fi Issues, suggested changing the wifi channel from “Automatic” to “6” (it also suggests switching from WEP to WPA2-PSK, which I’ve always been using). I did that and it hasn’t dropped the wifi connection at all in the past 3 hours. Very odd issue. If I could get into the Actiontec (or the iPad for that matter) I’d like to check the logs and see what’s actually happening, but a win’s a win.

Advertisements