Logging RT username in Apache access_log

RT has its own internal accounting & tracking system for logging activity, but I was interested in even more granular stuff, like seeing who looked at which tickets. I figured it wouldn’t be that hard to log this in Apache. Well, I was kind of right, in that it wasn’t “hard,” but it took me a long time to find the right place to do it. I did finally get it though.
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More fun parsing BIND query logs

“But wouldn’t it be cool if it also…” That phrase usually triggers a lot of wasted cycles in my brain, though it sometimes comes up with something neat. I added a super lame graph to the DNS QPS parser. Makes it really easy to see peaks & troughs in usage:
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