Sleepy’s is awesome, part two

A couple months ago I was contacted by Sleepy’s in regards to a complaint I made on Twitter about my bed (detailed in this post). This past weekend we were finally able to go visit a Sleepy’s showroom and follow up on the offer Sleepy’s made me. On Saturday we went to the showroom in East Meadow and were greeted by Michael, one of the salesmen there.

We gave him the short version of our story and he steered us to some nice mattresses. We looked at the price and my eyes almost popped out of my head… I wasn’t looking to spend $3000+ on a mattress. We let him know our price range and he showed us a few other options. We tested them out for almost an hour and ended up going with a Simmons Beautyrest. We sat down and he called Karen (the woman from Sleepy’s HQ who originally contacted me) and they worked out a pretty nice deal. In addition to full credit for my ‘defective’ mattress, I got a nice discount on the new one, discounted delivery, and free removal of my old mattress and box springs, and I only had to pay the difference. The only sticking point was that they insisted I get the box springs for the new mattress. I felt our existing foundations were in fine shape but they really pressed me on this. Finally I relented – the box foundations were really old, and while they looked ok to the eye, I had no idea how to tell what condition they really were in. They convinced me though, and we were able to get delivery the next day, Sunday. We scheduled delivery for 1-5 PM and the delivery guys showed up at about 12:50 on Sunday. When they took our old mattress out I looked at the old foundations and realized they were in much worse shape than I had thought. After seeing them I was glad they persuaded me to replace them.

It’s been almost a week with the new mattress and so far it’s been great. It’s far more comfortable than our old mattress. I haven’t had the back pain that the old mattress gave me, and I can’t explain how nice it is not to have the huge styrofoam wall running down the center of the mattress.

So basically I just want to thank Sleepy’s, and Karen and Michael in particular, for the way they handled this. I generally subscribe to caveat emptor – if you buy something and it sucks, it’s your fault for picking wrong. Sleepy’s really impressed me, and I’m really grateful for that. And Sleepy’s made me into a customer for life.

Sleepys Is Amazing, aka The Power of Twitter

About a year and a half ago we went shopping for a bed. We went to the Sleepy’s in Deer Park and tried out a bunch of the beds. They had some computer where you lay on it and it recommends firmness, and we ended up getting a Kingsdown based partly on the recommendations of this computer (it was also a really comfy mattress). I forget the model of the bed but it had different firmness on my side and my wife’s, which seemed like a cool feature.

Fast-forward to now. The bed is no longer comfortable. It feels actually like sleeping on concrete. I’ve been sleeping on the couch (an Ikea Ektorp) because that’s actually less painful than the bed. And between the two sides of the bed is a solid piece of styrofoam, which with each side sagging has become sort of a mountain down the center of the bed.

So there’s some background info. In a moment of mild despair I asked this on Twitter:

My Internet buddy Jon Hayden responded, and we had a brief Twitter conversation about beds, both of us having purchased ours at Sleepy’s. (Twitter’s embedded tweet thing appears to include the original tweet in an @reply, so this looks like of strange.)

The next day (Jan 27th) I got this reply from Deana Ramos, @SleepysCare, to my surprise:

Being a cynical guy, here was my response:

Today’s 1/29 and I was planning to write an email to Sleepy’s to see what (if anything) they could do, but my phone rang and the caller ID came up “Sleepys LLC.” Uh oh…

Well, I spoke to a rep from Sleepy’s and sure enough, she was calling in reference to my Tweet. She assured me that Sleepy’s is very concerned about customer satisfaction, apologized for the trouble, and said she would credit my full purchase price toward another mattress – and when I’ve picked one out at a showroom and am ready to purchase it, I should call her directly for discounted pricing. As I told her on the phone, I was STUNNED. At a high level I was pretty impressed they managed to call me based only on my Twitter name, but it IS my actual name, but I think that’s pretty resourceful of them. But on another level, WOW. I mean, that computer at Sleepy’s was part of the reason we bought the mattress, and of course the salesman wants to sell, but I’m a firm believer in caveat emptor – if you buy something and don’t like it, too bad. Plus it’s been almost two years since I bought it. This is really amazing. Assuming this really works out, I’ll be a Sleepy’s customer for life. Amazing!